baji 8 Privacy Policy

1. Information We Collect

When you register an account with baji 8 or use any feature of the platform, we collect personal information in the following categories. All data collection is conducted on a lawful basis, either to fulfil the contractual relationship between you and baji 8, to comply with a legal obligation, or where you have given your informed consent.

Registration and Identity Data

To create a baji 8 account, you are required to provide your full legal name, date of birth, a valid mobile phone number or email address, and a chosen username and password. This information is used to establish your identity, create your account, and ensure that you meet the minimum age requirement of 18 years.

Identity Verification Documents

As part of our Know Your Customer (KYC) process — which is required before processing your first withdrawal — we may request copies of government-issued identification documents such as a National Identity Card (NID), passport, or driving licence. We may also request proof of your registered payment method ownership. These documents are handled with strict confidentiality and stored securely.

Financial and Transaction Data

We record all deposits, withdrawals, and wagering activity associated with your account. This includes transaction amounts denominated in Bangladeshi Taka (৳ BDT), the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), and transaction timestamps. We do not store full payment card numbers or mobile banking PINs — these are handled directly by the respective payment service providers.

Device and Technical Data

We automatically collect certain technical data when you access baji 8, including your IP address, device type, operating system, browser type and version, referring URL, and session duration. This data is used for fraud detection, security monitoring, and platform optimisation.

Communication Data

If you contact our support team via live chat or email, we retain a record of that communication, including the subject matter, timestamps, and any information you voluntarily provide during the conversation. This is used to resolve your query and improve our support quality.

2. How We Use Your Data

baji 8 uses the personal information we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are as follows:

• Account creation and management: To register your baji 8 account, verify your identity, and maintain your account in good standing throughout your membership.
• Payment processing: To facilitate deposits and withdrawals via your registered payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions.
• Legal and regulatory compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) verification standards, and age verification obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other forms of financial crime or platform abuse.
• Responsible gaming: To monitor gaming behaviour and identify indicators of problem gambling so that we can proactively offer support tools, self-exclusion options, and deposit limit adjustments where appropriate.
• Customer support: To respond to your enquiries, resolve account issues, and provide technical assistance through our 24/7 support team.
• Service improvement and analytics: To understand how players use the baji 8 platform, identify areas for improvement, and optimise the overall gaming experience — for example, by improving page load times or refining game recommendation logic.
• Marketing communications: Where you have provided explicit consent, to send you information about promotions, bonuses, and platform updates relevant to your interests. You may withdraw this consent at any time.

3. Data Sharing and Disclosure

baji 8 does not sell, rent, or trade your personal information to any external party for commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

Payment Service Providers

To process deposits and withdrawals, we share relevant transaction details with your chosen payment service provider — for example, bKash, Nagad, Rocket, Upay, Visa, or Mastercard. These providers are independent data controllers subject to their own privacy policies and security standards. baji 8 does not share more information than is required to complete the specific transaction.

Game Software Providers

Our platform integrates games from third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data — such as a pseudonymous player identifier and session data — to deliver their games and ensure fair play. They do not receive your full name, NID, or financial account details.

Identity Verification Partners

Where required for KYC compliance, we may engage third-party identity verification services. These partners process your submitted documents strictly for the purpose of confirming your identity and are bound by strict confidentiality obligations.

Legal and Regulatory Disclosure

baji 8 may be required to disclose your personal data to law enforcement agencies, regulatory authorities, or courts of competent jurisdiction where we are legally compelled to do so. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that baji 8 undergoes a merger, acquisition, or sale of business assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you in advance of any such transfer and ensure that adequate data protection safeguards are in place.

4. Cookies and Tracking Technologies

baji 8 uses cookies — small text files stored on your device — along with similar technologies such as local storage and session tokens, to enable core platform functionality and improve your experience. The following table summarises the types of cookies we use and their purposes.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies at any time. Please note that disabling essential cookies will impair your ability to log in and use core features of the baji 8 platform. Disabling functional or analytics cookies will not affect your ability to place bets or manage your account.

baji 8 does not use third-party advertising cookies or cross-site tracking technologies. Our analytics data is used solely for internal platform improvement purposes.

5. Data Retention and Storage

baji 8 retains your personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention schedule outlines our standard data retention periods by category:

• Account registration data (name, contact details, username): Retained for the duration of your active account and for a period of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Identity verification documents (NID copies, passport scans): Retained for five (5) years following account closure or the completion of the relevant verification process, whichever is later.
• Financial transaction records (deposits, withdrawals, wagering history): Retained for a minimum of five (5) years following each transaction in accordance with financial record-keeping obligations.
• Technical and device data (IP logs, session data): Retained for up to twelve (12) months for security and fraud investigation purposes, after which it is deleted or anonymised.
• Customer support communications: Retained for up to three (3) years from the date of the most recent communication in the relevant thread.
• Marketing consent records: Retained for the duration of your active marketing consent and for one (1) year following its withdrawal, to demonstrate compliance.

Data Storage Location

Your personal data is stored on secure servers. baji 8 applies appropriate technical and organisational safeguards to protect personal data regardless of where it is stored. Where data is processed by a third-party service provider, we ensure that appropriate data protection agreements are in place.

Data Deletion

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical and analytical purposes.

6. Your Rights and Data Control

As a baji 8 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will acknowledge your request promptly and respond within a reasonable timeframe.

Right of Access

You have the right to request a copy of the personal data that baji 8 holds about you. We will provide this information in a clear, structured format. We may ask you to verify your identity before processing an access request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain account details directly from within your baji 8 account dashboard.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where no legal obligation requires us to retain it. Please note that we may be required to retain certain data — particularly financial records — for the periods described in the Data Retention section above, even following an erasure request.

Right to Restrict Processing

In certain circumstances, you may request that we restrict the processing of your personal data — for example, while we investigate a dispute about the accuracy of your data or the legal basis for our processing.

Right to Data Portability

Where processing is based on your consent or the performance of a contract, and where processing is carried out by automated means, you may request a copy of your personal data in a machine-readable, portable format.

Right to Withdraw Consent

Where baji 8 processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal. To opt out of marketing communications, you may contact [email protected].

7. Security Measures

baji 8 takes the security of your personal data seriously and has implemented a layered set of technical and organisational controls to protect it against unauthorised access, disclosure, alteration, or destruction. The following measures are in place across the baji 8 platform at all times.

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers, covering login sessions, transactions, and all account activity.
• Encrypted data storage for all sensitive personal information, including identity verification documents and financial records, held on our servers.
• Access controls that restrict employee access to personal data on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Multi-factor authentication options available to all registered players to add an additional layer of protection to account login.
• Continuous security monitoring to detect and respond to unusual access patterns, brute-force login attempts, and other potential security incidents in real time.
• Regular security assessments including vulnerability scanning and penetration testing conducted by qualified security professionals.

Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, baji 8 will take immediate steps to contain the breach, assess its scope, and notify affected players and relevant authorities as required by applicable law. Notifications will be issued without undue delay and will include a clear description of the nature of the breach and the steps we are taking to address it.

8. Changes to This Policy

baji 8 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make a material change to this policy, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players via email or a prominent notice within the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the baji 8 platform after the publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to the updated terms.

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

This Privacy Policy is written in English. In the event of any ambiguity arising from interpretation or informal translation, the English-language version of this document shall prevail.